Water Damage Restoration in The Colony, TX
24/7 water damage restoration in The Colony, TX. The extraction crew removes standing water, the drying team dries the structure to the IICRC S500 standard, and every step is logged for the insurance claim, whether the house went up in the 1970s or the 2000s.
(888) 527-9134Water on the floor? Start the dry-out nowOpen around the clock for The Colony, ZIP 75056 and the Lewisville Lake shore.
Water Damage Restoration Services in The Colony, TX
Water and sewage only, each handled its own way, from a burst supply line to a backed-up drain.
Water Extraction
Standing water pulled out fast, whether it came from a supply line or high Lewisville Lake water.
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Slab Leak Water Damage
Hidden leaks under the floor traced with meters, then the wet flooring and walls dried out.
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Frozen Pipe Burst Cleanup
Pipes split by a hard North Texas freeze, like February 2021, extracted and dried inside the wall.
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Hail and Roof Leak Water Damage
Rain through a hail-damaged roof dried out of the attic insulation and the ceiling below it.
DetailsCeiling Leak Water Damage
Leaks from the unit or bathroom upstairs, common in the larger apartment buildings, dried before ceilings sag.
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AC Condensate Leak Water Damage
A clogged condensate line or a full drain pan from a hard-working summer AC, dried out of the ceiling.
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Storm and Flash Flood Cleanup
Heavy rain that fills low roadside ditches and pushes water indoors, treated as Category 2 or 3.
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Water Heater Leak Cleanup
A leaking tank that soaks the closet, wall and floor, in a house or an apartment unit.
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Appliance Leak Water Damage
Washer, dishwasher and fridge lines that leak under cabinets and, in apartments, into the unit next door.
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Hardwood Floor Water Damage
Wet hardwood checked with meters and dried before the boards cup or buckle for good.
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Carpet Water Damage
Carpet and pad soaked by a neighbor's leak or an overflow, extracted and dried or removed.
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Structural Drying
Framing and subfloors in the 1970s and 1980s homes dried to the IICRC S500 goal.
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Sewage Backup Cleanup
Category 3 sewage handled with containment, removal of soaked materials and an antimicrobial treatment.
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Commercial Water Damage
Shops and restaurants in Grandscape, Austin Ranch offices and big apartment communities dried with less downtime.
DetailsWhat to do first when water hits a home in The Colony
- Minute 0
Shut off the water
Close the main shutoff valve, or just the fixture valve when one toilet, sink or appliance line is the source.
- Minute 2
Cut power to wet rooms
Switch off those breakers only from a dry spot, and keep cords away from the water.
- Minute 4
Warn the neighbors
In an apartment or townhome, tell the unit below and the property office; water travels through shared ceilings.
- Minute 6
Take photos
Shoot every wet room, ceiling and cabinet base before anything is moved.
- Minute 10
Lift, then call
Raise rugs, cushions and boxes off the floor, then call for extraction and moisture readings.
Drywall, carpet pad and wood framing keep soaking up water through the first 24 to 48 hours, and mold can get started in that same window. Call (888) 527-9134 the moment the water is off.
How a water loss is dried out in The Colony
Map the moisture
The tech on the walkthrough checks walls, floors and ceilings with pinless meters and a thermal camera, so the drying plan covers what is wet even where nothing shows, such as behind baseboards.
Pull the water out
The extraction crew removes standing water and wrings out carpet pad with truck-mounted equipment. Getting the bulk out first keeps it from wicking up drywall or spreading into the next room or unit.
Set air movers and dehumidifiers
The drying team places air movers for each room's evaporation load and runs LGR dehumidifiers to take that moisture back out of the air. Dense materials such as hardwood may also get desiccant units.
Check readings until dry
Readings go in a log every day. Equipment comes out only once the wet materials read within 2 to 4 points of a dry reference spot in the same home.
Clean, gray and black water in The Colony
Category 1, clean water
A burst supply pipe, a water heater line or an ice-maker hose. Caught early, most of it dries in place.
Category 2, gray water
Washer drain water, a dishwasher overflow or a toilet with no waste. Clean water left a day or two turns gray.
Category 3, black water
Sewage, plus lake or storm water from outside. Porous materials it reaches are removed, not dried. Read about sewage backup cleanup.
What does water damage restoration cost in The Colony, TX?
Cost in The Colony follows the same drivers as the Little Elm cost ranges: the water category, the square footage, the material class and how fast drying started. A small clean-water leak caught early sits at the low end, and a sewage loss across several rooms sits at the high end.
One room, clean water
- Extraction and drying
- Pad or baseboards as needed
- A short drying log
Several rooms or a hidden leak
- Flooring lifted, flood cuts
- Drying mats on floors
- A longer drying log
Sewage or outside water
- Containment and removal
- Antimicrobial treatment
- Desiccant drying
Every figure is a typical range, not a quote. For a planning number on your own rooms, run the water damage cost calculator and the drying time estimator.
What the insurance claim file holds
Adjusters decide a water claim from the record. The Colony has about 11,113 owner households and 7,478 renter households, so that record may go to a homeowner's insurer, a renter's insurer or both.
A sudden burst pipe is usually handled differently from lake or storm water rising from outside, which falls under flood coverage. Coverage depends on your policy, so it is worth checking with your own insurer.
- A moisture map from the first visit, marking every wet wall, floor and ceiling
- Daily readings of temperature, humidity and material moisture
- Dated photos of each room before anything is torn out
- The water category and class, and the reason each material was removed
- A line-by-line scope written the way adjusters read it
Water damage drying work, from flood cuts to extraction
Water damage help in The Colony, around the clock
Little Elm Water Damage Restoration
The Colony water damage pros respond every day of the year and start with three questions: which rooms are wet, which floor they are on, and whether water is still running.
The Colony, TX · Denton County
(888) 527-9134
[email protected]
Water damage in The Colony, TX: the local risk profile
The Colony began as a planned development in 1973 and took in the lakeside community of Eastvale in 1987. Today it has about 19,388 housing units, from 1970s homes to large apartment buildings.
Lake high water
Lewisville Lake stood 12 feet above its conservation pool on May 28, 2015, and the city closed Stewart Creek Park and lakeside trails. In 2019 the lake peaked at 529 feet.
Rain-filled ditches
Denton County averages about 37.79 inches of rain a year, and low roadside ditches, such as the one along East Lake Highlands Drive, fill during heavy rain.
Older homes, older plumbing
About 3,564 homes date from the 1970s and 3,246 from the 1980s. Supply lines, water heaters and fittings in houses that age deserve a closer look.
Hard freezes
The Great Texas Freeze of February 11 to 20, 2021 put every Texas county under a winter storm warning and burst pipes across the state.
Stacked apartment units
About 2,277 units sit in buildings of 50 or more units, so one leaking washer or water heater can reach the ceilings of the units below.
A city-run water system
The City of The Colony runs its own water system and the Stewart Creek treatment plant, with wells plus water bought from Dallas Water Utilities.
Areas served
- The Tribute
- Stewart Peninsula
- Austin Ranch
- Legend Crest
- The Legends
- Eastvale
- Hidden Cove
- Ridgepointe
- Grandscape
- Little Elm, TX
- Lewisville, TX
- Frisco, TX
- Carrollton, TX
- 75056
The Colony and ZIP 75056, plus Little Elm and the other Lewisville Lake towns. See every area covered.
The Colony water damage questions, answered
Who runs the water system in The Colony?
The City of The Colony owns and operates the water system inside city limits, whichever supplier provides the water, and runs the Stewart Creek Wastewater Treatment Plant. Meter and water bill questions go to the city.
How can I tell if a leak is hidden under the floor?
Turn off every fixture and watch the meter. If it still moves, water is going somewhere. A warm patch on the floor or damp carpet along an inside wall points the same way. See slab leak drying in The Colony.
Did the 2015 lake flooding reach The Colony?
Yes. Lewisville Lake stood 12 feet above its conservation pool on May 28, 2015. The city closed Stewart Creek Park and the Shoreline and Tribute Nature Trails, and water meter box lids lifted and washed away.
Does homeowners insurance cover lake or storm flooding?
Water rising from outside, whether from the lake, a creek or a storm, usually falls under flood insurance, not a standard homeowners policy. A burst pipe inside is treated differently. Coverage depends on your policy, so it is worth checking with your own insurer.
I rent in The Colony. What do I do about a leak from the unit above?
Tell the property office right away and photograph the damage. The city has about 7,478 renter households, and many of these losses touch two units, so the owner and each tenant's own insurer may all be involved.
How long does drying take in an older home?
It depends on the materials, not the calendar. Drywall and carpet dry faster than hardwood, plaster or concrete. Equipment stays until readings match a dry reference spot, in a 1970s house or a new one.
What should I do before the crew gets there?
Stop the water at the main, cut power to wet rooms from a dry spot and keep people and pets away from outlets. Then photograph everything and get rugs and small furniture up off the floor.
Does The Colony have flood maps?
Yes. The FEMA Flood Insurance Study for Denton County, revised June 19, 2020, covers The Colony and studied Office Creek, which flows into Lewisville Lake in the southwest of the city.
How is a sewage backup handled?
Sewage is Category 3 water. The mitigation team contains the area, removes soaked porous materials, and cleans and treats surfaces with an antimicrobial before drying. In The Colony, lift stations carry sewage to the city's Stewart Creek plant.
How is the cost worked out?
By the water category, the square footage, the materials and how quickly drying began. The water damage cost calculator gives a planning range for your own rooms before anyone arrives.
Water spreading in a home in The Colony? Call now.
The restoration team responds around the clock with extraction equipment, moisture meters and drying gear for The Colony.